Return And Shipping Policy

Return & Shipping Policy

Shipping Policy:

• All orders are processed and shipped within the estimated timeline provided at checkout.

• We ensure safe and secure packaging for every order.

• Once your order is shipped, tracking details will be shared via email or SMS.

Return, Refund & Exchange Policy:

• No Return, Refund, or Exchange of goods is allowed once the order is delivered.

• Items will be replaced only under the following conditions:

  • If the parcel is received in a damaged condition

  • If the product delivered is defective

  • If a wrong product has been sent

Replacement Process:

To request a replacement, please follow these steps:

1. Email us at: tstomshop@gmail.com

2. Subject: Replacement Request – [Order ID]

3. Attach a clear parcel opening video showing:

   • The external packaging (unopened)

   • Opening the parcel

   • The damaged/defective/wrong item received

Note: The parcel opening video is mandatory. Without proper video proof, we will not be able to process your request.

4. Our team will review your request. If approved, a replacement will be issued accordingly.